Coastline Housing reached out to Kinect Energy Group as their Estate Management Services provider in June 2017, when they had problems with the boilers in their head office in Redruth in Cornwall. Kinect diagnosed a supply disruption due to extremely low gas pressure. The challenge was to find out the cause of the issue and rectify it as soon as possible to avoid any safety problems.


Coastline contacted Kinect right away, having worked with us since 2010. The Kinect Account Manager took ownership of the problem and treated it as a matter of urgency.


The local gas network operator Wales and West Utilities attended site immediately to inspect the gas supply. They confirmed there was no problem up to the meter. The problem appeared to be with the meter itself. Responsibility for the meter lies with the Meter Asset Manager (MAM) who is appointed by the energy supplier. As a next step Kinect alerted the gas supplier Total Gas and Power. The local network operator was required to return to site that afternoon to switch off the gas supply. This made certain that any potential fault with the meter was made safe before the MAM arrived. The following morning the Kinect Account Manager contacted the gas supplier again to ensure a post gas emergency job was booked for that same morning. The MAM then arrived on site and repaired the faulty meter and the gas supply was switched back on.