The AIN FBO Survey is widely regarded as one of the most respected benchmarks in business aviation, and for the 45th consecutive year, it has highlighted the very best in fixed‑base operations worldwide. Based on direct feedback from pilots, flight departments, and operators, the survey recognizes those FBOs that deliver exceptional performance across all five evaluation categories, from customer service and facilities to line operations and professionalism. Earning top rankings is no small feat; it requires a sustained commitment to quality, consistency, and excellence in an increasingly competitive global market.
Following this year’s announcement, we congratulate our World Fuel and Air Elite® by World Fuel network members who have been recognized among the industry’s top performers. Their achievements reflect not only outstanding operational standards but also the dedication of their teams, who continue to raise the bar for business aviation services.
Top-rated FBOs in the Americas by overall average
We are delighted to recognize our network locations ranked in the top 5%, 10%, and 20% of the AIN FBO Survey. This year’s results include an exceptional top‑five overall finish for Henriksen Jet Center at Austin Executive Airport (KEDC), Texas, and a milestone first‑time placement in the top 5% for StanCraft Jet Center at Coeur d’Alene Airport – Pappy Boyington Field (KCOE), Idaho, reflecting consistently outstanding performance as judged by those who use these facilities firsthand.
Top 5%
Henriksen Jet Center, Austin Executive (KEDC) – 4.78
Henriksen Jet Center, Houston Executive (KTME) – 4.76
StanCraft Jet Center, Coeur D'alene-Pappy Boyington Field (KCOE) – 4.76
Galaxy FBO, Conroe North Houston Regional (KCXO) – 4.74
Top 10%
Million Air, Austin-Bergstrom Intl (KAUS) – 4.72
Million Air, Westchester County (KHPN) – 4.71
Million Air, William P Hobby (KHOU) – 4.7
Galaxy FBO, Addison (KADS) – 4.7
Top 20%
Standard Aviation, Cyril E King - Charlotte Amalie (TIST) – 4.66
Aero-One Aviation, Dothan Regional (KDHN) – 4.63
J.A. Air Center, Aurora Muni (KARR) – 4.63
Alliance Aviation, Fort Worth Alliance (KAFW) – 4.61
Million Air, Gulfport-Biloxi Intl (KGPT) – 4.61
Skyservice, Lester B. Pearson International (CYYZ) – 4.61
Provo Air Center, Providenciales (MBPV) – 4.61
Aero Center Lakeland East, Lakeland Linder International (KLAL) – 4.6
Top-rated FBOs in Europe, the Middle East, Africa, and Asia-Pacific by overall average
Top 5%
Farnborough Airport, Farnborough (EGLF) – 4.69
Top 10%
Harrods Aviation, Stansted (EGSS) – 4.64
Top 20%
Jet Aviation, Amsterdam Schiphol (EHAM) – 4.56
MJets FBO, Don Mueang (VTBD) – 4.51
Top-rated FBOs in the Americas by category
These network locations stood out as category leaders, delivering exceptional performance across AIN’s five core service areas.
Line Service
Clay Lacy Aviation, John Wayne Airport-Orange County (KSNA) – 4.93
Aero-One Aviation, Dothan Regional (KDHN) – 4.91
Passenger Amenities
Henriksen Jet Center, Austin Executive (KEDC) – 4.85
Million Air, Austin-Bergstrom Intl (KAUS) – 4.85
StanCraft Jet Center, Coeur D'alene - Pappy Boyington Field (KCOE) – 4.76
Galaxy FBO, Conroe North Houston Regional (Formerly Lone Star Executive) (KCXO) – 4.75
Facilities
StanCraft Jet Center, Coeur D'alene - Pappy Boyington Field (KCOE) – 4.93
Million Air, Austin-Bergstrom Intl (KAUS) – 4.87
Galaxy FBO, Conroe North Houston Regional (Formerly Lone Star Executive) (KCXO) – 4.87
Henriksen Jet Center, Austin Executive (KEDC) – 4.86
Henriksen Jet Center, Houston Executive (KTME) – 4.81
CSRs
Clay Lacy Aviation, John Wayne Airport-Orange County (KSNA) – 4.94
Top-rated FBOs in Europe, the Middle East, Africa, and Asia-Pacific by category
Line Service
Jet Aviation, Amsterdam Schiphol (EHAM) – 4.66
Harrods Aviation, Stansted (EGSS) – 4.64
Farnborough Airport, Farnborough (EGLF) – 4.51
Passenger Amenities
Farnborough Airport, Farnborough (EGLF) – 4.79
Harrods Aviation, Stansted (EGSS) – 4.69
MJets FBO, Don Mueang (VTBD) – 4.66
Jet Aviation, Zurich (LSZH) – 4.65
Jet Aviation, Amsterdam Schiphol (EHAM) – 4.51
Pilot Amenities
Farnborough Airport, Farnborough (EGLF) – 4.77
Harrods Aviation, Stansted (EGSS) – 4.63
MJets FBO, Don Mueang (VTBD) – 4.39
Jet Aviation, Amsterdam Schiphol (EHAM) – 4.36
Jet Aviation, Zurich (LSZH) – 4.34
Facilities
Farnborough Airport, Farnborough (EGLF) – 4.87
Harrods Aviation, Stansted (EGSS) – 4.72
MJets FBO, Don Mueang (VTBD) – 4.65
Jet Aviation, Amsterdam Schiphol (EHAM) – 4.64
Jet Aviation, Zurich (LSZH) – 4.62
Jet Aviation, Geneva Intl (LSGG) – 4.46
CSRs
Harrods Aviation, Stansted (EGSS) – 4.73
Jet Aviation, Amsterdam Schiphol (EHAM) – 4.66
MJets FBO, Don Mueang (VTBD) – 4.59
Farnborough Airport, Farnborough (EGLF) – 4.55
Jet Aviation, Singapore / Seletar (WSSL) – 4.51
Recognizing exceptional customer service
This year’s Above & Beyond honorees recognize individual team members who were singled out by AIN readers for delivering truly exceptional customer service.
Faith Parrish, Customer Service Representative, Aero-One Aviation (KDHN)
Alex Scott, General Manager, Clay Lacy (KSNA)
Vanessa Ortega, Lead Client Services Representative, Clay Lacy (KVNY)
Chloe Sicre de Fontbrune, Marketing Intern, Dassault Falcon Service (LFPB)
Jordan Rosenblat, Financial Controller, Fontainebleau Aviation (KOPF)
Jamie Munoz, General Manager, Galaxy FBO (KADS)
Maria Roth-Dahl, Operations Manager, Galaxy FBO (KCXO)
Amanda Gary, Customer Service Representative, Henriksen Jet Center (KEDC)
Lanae Martinez, Customer Service Representative, Henriksen Jet Center (KTME)
Shanna Ash, Customer Service Manager, Hill Aircraft (KFTY)
Shalene England, Customer Service Representative and Manager, J.A. Air Center (KARR)
Brian Swanson, Line Service/Operations Manager, Jackson Jet Center (KPHX)
Gracie Branson, Customer Service Representative, Million Air (KADS)
David Schramko, General Manager, Million Air (KGPT)
Suzi Uhls, General Manager, Million Air (KIND)
Christian Westdickenberg, Line Service Manager, Million Air (KMTH)
Stephanie Allison, Customer Service Manager, Million Air (KTLH)
Don dela Rosa, Senior Night Concierge, Provo Air Center (MBPV)
Solange Videira, Customer Service Supervisor, Skyservice (CYVR)
Jef Carbray, FBO Manager, Skyservice (CYYC)
Joseph Rossetti, General Manager, StanCraft Jet Center (KCOE)
These results are a powerful testament to the dedication, professionalism, and service‑led culture across our network. From category‑leading performance to individual team members going above and beyond, this year’s AIN FBO Survey reinforces the value of consistently delivering excellence where it matters most—on the ramp, in the terminal, and through every customer interaction. We congratulate all of our recognized members and look forward to continuing to support standards that set our network apart.
